In the following Terms and Conditions “The Client” means each group member, individual or their respective parents, and “we, our, us, ourselves” means Xtreme Coasteering Limited and any associated staff.

1. Making a booking
A booking will be confirmed upon receipt of a deposit or other specific arrangement.

2. Payment
Full payment is required before the activity. Payment can be made in the form of cash, cheque (by prior arrangement). Any payment made electronically or by telephone confirms acceptance of XC’s terms & conditions.

3.Changes by you
Any decrease in party numbers, the client forfeits all monies paid for cancelled members. An increase in party numbers made to a confirmed booking by the Client can only be made by prior arrangement. Wherever possible, we will try to accommodate the changes. Any price increases incurred through the change in arrangements must be paid in full immediately. No refund will be given if the price is lower than the originally agreed price.

4. Cancellation by you
In the event of cancellation by the client or members of their party not attending Xtreme Coasteering Ltd do not issue refunds or offer alternative dates. We advise clients to take out appropriate insurance that covers cancellation, personal injury and property.

5. Changes by us
We reserve the right to make changes at any time to the session and services we provide which become necessary due to circumstances beyond our control.

6. Cancellation by us
In the event of cancellation by us we will firstly offer an alternative package or date and if unacceptable to the client we will refund full payment.

7. Price Changes
The tariffs printed on this website/form are valid at the time of publication. Xtreme Coasteering Ltd reserves the right to increase or reduce any of these prices any time after publication. Any changes will be made clear at the time of booking.

8. Weather
Most activities take place regardless of the weather conditions. However we reserve the right to alter the session’s content and use different venues. In the event of us being unable to deliver a session we will provide the client with an alternative date or a credit note to the full value of the cancelled services.

9. Gift Vouchers
Gift vouchers are to be paid for in full at time of purchase. Gift vouchers expire one year from the date of purchase. Gift vouchers can not be redeemed for cash value. 

10. Insurance & Liability
Xtreme Coasteering Ltd has a comprehensive public liability policy with an Indemnity/ Benefit limit of £5 million. We are happy to provide a copy of our certificate should you need one. Bookings with Xtreme Coasteering DO NOT include travel or personal injury insurance. Please ask your insurer for details of the necessary cover for taking part in Coasteering. Xtreme Coasteering Ltd operates under English law.

11. Client Safety
The Client will at all times during the course, in the interest of safety promptly comply with all reasonable instructions or advice given to him by us. If the client fails to comply with such instructions or advice, we reserve the right to exclude the client from the session or refuse carriage of him/her at any time and do not accept any responsibility for any liability, loss expenses or damages arising because of the client’s failure to comply. Any monies paid by the client are not returnable.

12. Nuisance and Abusive Clients
We reserve the right to exclude a client from a session and refuse carriage if we believe the client to be causing a nuisance or to be abusive to the staff and other clients on the activity. We do not accept any responsibility for any liability, loss expenses or damages arising from the nuisance or abusive behaviour of the client. Any monies paid by the client are not returnable.

13. Alcohol & Drugs
Alcohol must not be consumed before the commencement of activities, during activities or during any breaks in the day’s activities. We reserve the right to exclude the client from any services provided by ourselves, if we feel the client is unfit to participate in the service on offer.

14. Client Fitness
All clients must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking prior to commencement of the activity by completing a medical declaration. It is the responsibility of the participant with a medical condition to check with his or her GP to find out if the activities they will be participating in are within the customer’s physical and/or mental parameters. If the participant is unsure if they are sufficiently well, fit or able for the activity, they are to contact us prior to the day of the activity. If the client, in our opinion, on the day of the activity, is not considered to be sufficiently well, fit or able for the session in the interest of safety we reserve the right to exclude the Client from the session at any time, either before or during the session, in which case it is agreed there shall be no liability to us for any damages, loss or expense and any monies paid by the Client are not refundable.

15. Client Belongings
We do not accept any responsibility of any kind for the client’s property of any description, including monies, luggage, baggage and vehicle. Property must in all circumstances be the sole responsibility of the client. Xtreme Coasteering take no responsibility for client’s keys stored in XC vehicles while on activity, such items are left at the clients risk.

16. Xtreme Coasteering Equipment
Client’s will have the use of Xtreme Coasteering equipment during their sessions. Whereas Xtreme Coasteering Ltd takes all reasonable measures to ensure the safety and good condition of that equipment, clients are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.

17. Supervision of minors
We will be responsible for activity instruction only. Party leaders who accompany a group of minors will be responsible for the discipline and adequate supervision of all group members outside of activity instruction time.


The company means Kernow Coasteering and all of its divisions and subsidiary companies.

Kunden er enhver person, firma, bedrift eller annen legal entity som booker et produkt fra  company and includes the employee’s servants, agents or sub-contractors of any such person, firm company or other legal entity.

Service means any tour, course, accommodation or facility offered by the company.

Contract means a contract between the company and the customer for the provision of products or services Statutory Interest means statutory interest for the late payment of commercial debts (Interest) Act 1998. Terms and Conditions means these terms & conditions of provision.

Applicability of Terms & Conditions

These terms and conditions shall be incorporated into the contract and shall apply in place of and prevail over any terms and conditions contained or referred to in any communication from the customer or implied by custom or practice. Other terms and conditions are expressly rejected by the company.

Booking Conditions

The contract shall be formed when the company acknowledges acceptance of the customers booking form and required payment.

Participation in adventurous activities entails some risk of injury. All staff employed by the company are trained and appropriately qualified to run activity sessions and will at all times proceed in a manor to limit the risk of injury.  However, customers need to accept that accidents and injuries can happen.

Any customer under the age of 18 years must be accompanied by his/her parent or guardian for the duration of any activity/course offered by the company. The parent or guardian need to be aware and accept the risks involved in adventure activities and satisfy themselves accordingly.

The customer is responsible for the safekeeping of all equipment issued for use during the activity/course. With the exception of fair wear and tear the company reserves the right to charge for equipment that has been lost or misused.

All bookings are on the basis that the customer will, at all times, observe the safety regulations set by the company.

The contract is subject to availability of a course place/date and the acceptance by the customer of these terms and conditions.

Neither the company website or literature constitutes an offer, and the company may correct any errors or omissions to its published prices at any time prior to the confirmation of the contract in accordance with this condition.

All information is produced in good faith that it is accurate at the time of going to press.

Any current price list replaces all previous price lists.


Places can only be reserved by the company receiving a completed booking form and the non-refundable deposit equal to 50% of the total activity/course fee. The balance of the fee is payable 14 days prior to the commencement of the course. In the event that the balance is not paid the company will have the discretion to treat the booking as cancelled by the customer. The time for payment shall be the essence of the contract. The whole course fee is required to reserve a place for any booking made within 14 days of the commencement of the course.

Our preferred method of payment is PayPal, but we accept payment by debit/credit card, bank transfer and personal cheque.

All Fees

In the event of any cheque from the customer being dishonoured a charge of £25, or such other sum as the company may from time to time advise the customer will be made to cover bank and administrative costs. Cheques should be made payable to “M. George” and sent to: Kernow Coasteering, 2 Orchard Court, Penzance, TR18 4SX. Balance payments must be received 6 weeks prior to commencement of the course as no reminders will be sent.

Amendments by the customer (Brochure/Closed Courses)

Substitution of the original customer for another can be made provided at least 7 days notice is given by the substituted customer to the company and the substituting student satisfies the requirement of the course. All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £5.00 per course/substitution.

A customer may apply, in writing, to change course or course dates as long as the original booking is more than 28 days from the date of the request. Subject to availability. The new course must be one that appears on our website. An administrative charge of £5.00 is payable at the time of change. Any requests to change course or course dates within the 28 day period will be dealt with under the terms and conditions relating to cancellation by the customer.

Group Bookings:

Variations in numbers must be agreed in writing and may incur additional charges. No variations will be accepted with 14 days of the booked date.

Cancellation by the customer (Brochure/Closed Courses)

All cancellations must be in writing and sent either by post, fax or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.

The customer will be charged on the following basis:

Deposits are non-refundable.

100% of the total course fee where cancellation takes place within the period of 14 days before the commencement date of the course; or

100% of the total course fee where cancellation takes place on or after the commencement date of the course.

Cancellation by the customer (Group Bookings and Residential Group Bookings)

All cancellations must be in writing and sent either by post, fax or email. The company will acknowledge a cancellation within 5 days of receiving it. Until the customer has received confirmation the original booking remains valid.

The customer will be charged on the following basis:

Deposits are non-refundable.

100% of the total fee where cancellation takes place within the period of 14 days before the commencement date of the booked date; or

100% of the total fee where cancellation takes place on or after the booked date.

Cancellation by the company

Whilst every attempt is made to ensure that courses/activities actually run, the company will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the activity/course. Cancellation by the company does not affect a customer’s right to a refund of travel costs that he/she may have incurred prior to the cancellation and since lost except in the circumstances set out in the clauses above.

In the event of cancellation customers will be offered the choice of the following options: -

Another booking on a different date; or

Full refund of the fee paid.


Customers participating in courses/activities must expect to be involved in adventurous and sometimes strenuous activities. Although prior experience and/or training is not necessary on all the activities/courses, customers are expected to be of good general health. The customer must satisfy him/herself that taking part in the course is within his/her own capabilities. The company reserves the right to refuse a booking on medical grounds if it is considered to be detrimental to the safety and smooth running of the course. All customers will be required to complete a health questionnaire before participating in one of our activities/courses. The company shall not be responsible for any circumstances arising from a customer failing to divulge relevant information of by providing fraudulent information.

Safety Regulations

Outdoor adventurous activities take place in varied natural environments where there are natural hazards and risks to manage. Every effort will be made by the Kernow Coasteering staff to provide realistic training in a safe manner. Customers participating in courses are expected to comply with all safety guidance and instructions given by Kernow Coasteering and its staff.

Unruly behaviour

Behaviour that disrupts the smooth running of an event may result in the disruptive customer(s) being excluded, or the whole tour/course being terminated. Any damage caused to property or equipment as a result of unruly behaviour will be charged for.

Personal Property

Property belonging to the customer is at all times the responsibility of the customer unless any loss or damage is due to any negligence by the company or its representatives.


If the customer encounters any problem or difficulty the company will try and resolve them as soon as is possible. In the first instance report anything either to the instructor, the course director or the management. If your complaint is not resolved to your satisfaction, please write to the Kernow Coasteering, 2 Orchard Court, Penzance, TR18 4SX. Your concerns will be dealt with within 28 days of writing.

Force Majeure

The company shall have no liability whatsoever in respect of any delay or failure in delivery of any of the activities/courses or of any of the company’s other obligations due directly or indirectly to any cause whatsoever outside the reasonable control of the company including but not limited to act of God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, epidemic, quarantine restriction, strikes or other industrial disputes, unusually severe weather or energy supplies.

Limitation of Liability

The company limits its liability to the maximum extent permitted by law as follows;

The company shall have no liability for any loss or damage suffered by the customer or any other person as a consequence of any defect in any product caused by abnormal conditions of storage, treatment or handling or any negligence or wrongful act on the part of the customer or its employees or agents For any claim arising on an invoice issued more than 3 months before the date upon which such claim is received by the company.

Any failure by the company to perform any part of its obligations in these terms and conditions caused by circumstances beyond its reasonable control.

The company’s liability in respect of death or personal injury caused by the company’s negligence shall not be limited.

Intellectual Property

Copyright and all other intellectual property rights in the products and services shown in the company’s price lists, brochures and other literature shall remain at all time the property of the company. The customer shall acquire no rights in the products and services except as expressly provided for in these terms and conditions.


From time to time photographs taken on Kernow Coasteering activities/courses may appear on the Kernow Coasteering website and on promotional material. If customers do not wish to be photographed please raise this with the course instructor at the time.

Data Protection

The personal information requested by the company at the time of booking plus any subsequent information is held in its original form and on computer. The information is required to assist the company, employees, agents and sub-contractors to deliver the course and in maintaining the company’s high standards of delivery. By providing us with the information to process your booking you are agreeing that the information can be kept and accessed by authorised company personnel. Contact details will be used to advise you of future offers either by post or email. If you do not want to receive future mailings please advise us.

Applicable Law

The contract will be governed by the laws of England any dispute will be dealt under the jurisdiction of the courts of England and Wales.

The statutory rights of the customer are not affected by the above

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6 reviews of Kernow Coasteering in Penzance